Sensation 4D DualFlex

INFINITY CARE

5 Year Residential Limited Warranty

• Unlimited USA-based customer & technical support
• 5 Year structural framework warranty
• No-cost replacement on covered parts for 3 years
• Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year

Complete Care Warranty Period

For In - Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3-year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions(fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate an Infinity Care Warranty claim, simply call our Customer Support Team at 603-910-5000.

• Infinity Care PLUS: Covers 3 Years of Labor, 3 Years Parts, and 5 Years Frame - $399
• Infinity Care Max: Covers 5 Years of Labor, Parts, and Frame - $599

Curbside Delivery
We offer free domestic shipping to the continental U.S. (excluding Hawaii and Alaska). All merchandise is expected to arrive approximately 2 weeks from original purchase date.

 

Inclusive Premium White Glove Delivery

We provide exclusive in-house White Glove Delivery for every massage chair. No third-party couriers. We deliver it with meticulous care, professionally installed, and personally explained by an expert who specializes in handling and operating luxury massage chairs. Free. 

Chair Weight	Seat Depth	Hip Width	Shoulder Width	Max User Weight	Optimal User Height
306.44 lbs.	17"	21"	23"	300 lbs.	5' 2" - 6' 6"

Returns:

All merchandise may be returned or exchanged within 30 days of delivery if it meets the following requirements:

• Must be within 30 days of original product delivery date.
• Customer must have RMA (Return Merchandise Authorization) number provided by OTA-ORLANDO LLC.
• All inbound and outbound shipping costs and charges will be paid for by the customer.
• The product being returned or exchanged must have all original packaging and be in new resalable condition, including all parts and paperwork.
• A restocking fee of 20% will be added for any products outside of the Titan Brand.

*If customer cancels purchase after product has been shipped, then customer will cover both original and return shipping costs.

*If there is shipping damage from our company, replacement parts will be sent to customer or an entire new unit, and will be made on a case-by-case basis.

*No returns or exchanges will be made outside of the 30-day period from original product delivery date

 

How to Return an Item:

• Call us at 1-888-848-2630 and provide your reasoning for a return. By making the call, you authorize that you understand and agree with our return and exchange policy (as stated above).
• Receive your RMA number.
• Put the packing list and your RMA number inside of your package with the product(s) to return. Make sure to include all parts and data sent with the package.
• Choose a shipping company (i.e., USPS, UPS, FedEx, etc.) and get a shipping label.
• Tape box(es) securely and attach appropriate shipping label. **Customers will be responsible for all shipping costs to and from our facility.
• Provide us with the tracking number via email at hyunkwag656@gmail.com or via call at 267-475-4403.
• All returned products must be insured to cover possible loss or damage during transit.

 

Exchanges:

All merchandise is exchangeable within 30 days of original product delivery date. Customers are required to cover all shipping costs to and from our facility.
 

 

Warranty:

All massage chairs come with warranties that vary according to model. After 30 days from original product delivery date, customer may contact manufacturer for all issues covered by warranty, as long as it is within warranty time period.