Osaki Vivo Duo AI 4D+2D

Returns:

All merchandise may be returned or exchanged within 30 days of delivery if it meets the following requirements:

• Must be within 30 days of original product delivery date.
• Customer must have RMA (Return Merchandise Authorization) number provided by OTA-ORLANDO LLC.
• All inbound and outbound shipping costs and charges will be paid for by the customer.
• The product being returned or exchanged must have all original packaging and be in new resalable condition, including all parts and paperwork.
• A restocking fee of 20% will be added for any products outside of the Titan Brand.

*If customer cancels purchase after product has been shipped, then customer will cover both original and return shipping costs.

*If there is shipping damage from our company, replacement parts will be sent to customer or an entire new unit, and will be made on a case-by-case basis.

*No returns or exchanges will be made outside of the 30-day period from original product delivery date

 

How to Return an Item:

• Call us at 1-888-848-2630 and provide your reasoning for a return. By making the call, you authorize that you understand and agree with our return and exchange policy (as stated above).
• Receive your RMA number.
• Put the packing list and your RMA number inside of your package with the product(s) to return. Make sure to include all parts and data sent with the package.
• Choose a shipping company (i.e., USPS, UPS, FedEx, etc.) and get a shipping label.
• Tape box(es) securely and attach appropriate shipping label. **Customers will be responsible for all shipping costs to and from our facility.
• Provide us with the tracking number via email at hyunkwag656@gmail.com or via call at 267-475-4403.
• All returned products must be insured to cover possible loss or damage during transit.

 

Exchanges:

All merchandise is exchangeable within 30 days of original product delivery date. Customers are required to cover all shipping costs to and from our facility.
 

 

Warranty:

All massage chairs come with warranties that vary according to model. After 30 days from original product delivery date, customer may contact manufacturer for all issues covered by warranty, as long as it is within warranty time period.

Curbside Delivery
We offer free domestic shipping to the continental U.S. (excluding Hawaii and Alaska). All merchandise is expected to arrive approximately 2 weeks from original purchase date.

 

Inclusive Premium White Glove Delivery

We provide exclusive in-house White Glove Delivery for every massage chair. No third-party couriers. We deliver it with meticulous care, professionally installed, and personally explained by an expert who specializes in handling and operating luxury massage chairs. Free. 

Product Name OP-4D VIVO

Power Supply 110 - 120V

Rate Frequency 50 / 60Hz

Chair Dimensions
(W x L x H)

Upright

33.0" x 66.0" x 47.5"

Reclined

33.0" x 78.0" x 34.0"

Chair Weight 343.7 lb

Width

Shoulder 22"

Seat 21"

Minimum Door Width 30.5"

User Maximum Weight 270 lb

Package
Dimensions
(W x L x H)

Box 1 34.6" x 33.5" x 65.0"

Box 2 49.6" x 15.4" x 28.0"

Box 3 23.0" x 22.6" x 25.4"

Package Weight

Box 1 313.0 lb

Box 2 62.8 lb

Box 3 75.0 lb

3 Year Standard Manufacturer's / Parts & Labor Warranty

 

This NON-TRANSFERRABLE Warranty is provided by Titan Chair LLC.

We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.

 

What Is Covered*:

• This warranty explicitly covers all parts, labor and framework of the chair.

• This warranty includes parts costs and labor for the first year at no cost to the customer.

• This warranty includes parts costs covered for the second year at no cost to the customer.

• Structural Framework on selected products carries for three (3) years.

• The additional extended warranties includes parts and labor costs covered at no cost to the customer.




 

What Is NOT Covered*:

• Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.

• Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.

• Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.

• Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.

• Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.

• This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.

• Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.

• Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.

• The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

• Products used in commercial or corporate settings.

• Products purchased from unauthorized dealers.

• Under this warranty, if a product is determined to be unfixable and requires replacement, the customer is responsible for placing the chair in the garage or another accessible location for the driver to pick up. The returned item must be properly packaged; otherwise, the agent will not be able to pick it up. Upon delivery, the delivery agent will place the chair in the driveway or the nearest accessible area, such as the garage.




 

Implied Warranty & Other Damages:

• Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.

• By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.

• In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.




 

How to obtain warranty service:

• You must provide proof of purchase for any warranty claim.

• You must obtain a return authorization number in order to ship products to a service center.

• You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.

• This warranty gives you specific legal rights. You may also have other rights that vary from state to state.